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#1. How important are a quality culture and a risk culture for effective organization management? 

#2. Discuss the relationship between quality management and customer satisfaction

  • Use of proper APA formatting and citations – If supporting evidence from outside resources is used those must be properly cited. A minimum of 7 sources (excluding the course textbook) from scholarly articles or business periodicals is required.
  • Include your best critical thinking and analysis to arrive at your justification.

Text

Title: Managing Project Risks 

ISBN: 9781119489733 

Authors: Peter J. Edwards, Paulo Vaz Serra, Michael Edwards 

Publisher: John Wiley & Sons 

Publication Date: 2019-08-13