CASE STUDY

Refer to the Keep Patients Waiting? case (SEE ATTACHMENT) of your textbook and complete the case study. The theme of the case is Scheduling.

Answer the questions 1-3 that follow the case in the text. Your response should follow the Case Response Outline.

  

AFTER READING THE CASE, these are the questions to answer.  

1.  What features of the appointment scheduling system were crucial in capturing “many grateful patients”?

2.  What procedures were followed to keep the appointment system flexible enough to accommodate the emergency cases, and yet be able to keep up with the other patients’ appointments?

3.  How were the special cases such as latecomers and no-shows handled?

PS) Each question should be at least 2 paragraphs