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Dependable and Loyal. Extremely passionate about behavioral health and substance abuse treatment with a proven track record of growing programs and client census. Highly motivated professional with over ten years experience in and Substance Abuse Treatment. Strategic and creative thinker with a successful background in developing, managing, and maximizing profitability in the consumer industry.
Achievement: It is oriented with a high-stress tolerance, organized, personable, enthusiastic, self-motivated leader who can comprehend and manage multiple details while focusing on the overall picture. Able to perform effectively in a time is of the essence environment.
Qualifications
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Works well independently and as part of a team
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Ability to create Profit and Loss reports
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Intake / Admissions Specialist
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Bachelor’s in psychology
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Six years of Executive Leadership
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Track record of growing two different Substance abuse treatment facilities from the ground up.
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Experience with health Insurance / billing / contracts Utilization Reviews, verifications / collections
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Motivational interviewing and counseling skills / Ability to build strong teams
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Experienced in areas of substance abuse, relapse prevention, and extended care
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Excellent sales, marketing, and customer service skills
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Advanced computer experience
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Excellent interpersonal, communication, and supervisory skills
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Highly creative and methodical problem solver with strong organizational skills
Employment
Chief Executive Officer/Founder 1/1/2015 to (2/2/2020 sold company) Von Phister L.L.C.
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Oversaw the daily operations of the business.
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Performed office and management duties.
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Performed hiring, firing, and managing of employees.
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Managed marketing, bookkeeping, payroll, and advertising functions.
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Studied the industry market and kept abreast of new trends.
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Created and implemented processes or programs to ensure success.
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Facilitated senior leadership meetings by planning agendas, previewing and critiquing presentations and reports.
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Assisted heads in developing key messages and scripts for discussions.
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Managed the operating expenses by taking accountability for forecasting, accruals and results.
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Reviewed and approved expenses.
Executive Director 4/2010 to 9/2013 The River Source
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Provide Leadership and supervision
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Supervise all departments directors and maintain supervisory authority over staff members assigned to those departments
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Positively influence marketing, community, and outreach relationships and plans to achieve revenue, census, and growth target.
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Management of patient behavior
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Work with department directors to determine optimal staffing requirements.
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Ensure plans of correction, licensing deficiencies, and grievances are addressed as required by the states licensing agency promptly.
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Maintains the daily patient schedule
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Supervises patient participation in the program and assist patients in benefiting from program services through the use of appropriate crisis prevention and de-escalation skills
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Supervised the documents each shift on patient behavior and participation in programming and communicates pertinent patient information across shifts to other members of the multidisciplinary treatment team
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Manage Accounts Receivable and Payable
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Meet or exceed all regulatory requirements (federal, state, and local agencies), i.e., health department, environment apartment food services.
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Meet the needs of clients and family members—productive and positive interactions.
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Oversee local marketing. 2 to 5 marketing visits per week with interventionist hospital case managers and social workers
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Lead a minimum of two staff meetings per week.
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Manage staff – doctors, therapist, and behavioral health professionals
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Billing Services
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Verification of Benefits
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Utilization Review
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Billing and Collections
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Reimbursement Negotiations
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Appeals
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Patient Responsibility and collections
Director of admissions 1/2008 to 4/2010 Women In New Recovery
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Marketing and sales
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Assessments and Referrals
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Intakes Discharges
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Collections and Financial Matters
Extended Care Program Manager 1/2007 to 9/2008 Women In New Recovery
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Developed program and started up New Extended Care
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Create a weekly schedule and supervise facilitators
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Organized directed and coordinated the operations of the WINR extended care residential womens recovery program and residence capacity of 40 beds and three houses in Mesa, Arizona
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Oversaw compliance with the guidelines and operated the program with an approved agency budget
Achievers program manager 8/2006 to 9/2007 Women In New Recovery
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Co-Occurring specialist
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Developed case plans
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HMI a certified user
WINR and kids program manager 8/2006 to 9/2007
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14-month inpatient residential drug and alcohol treatment for pre-and postpartum women with their children
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Responsible for 6 to 10 patients at a time, writing treatment plans, obtaining housing, education employment, and outpatient treatment, and conducting monthly family sessions
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Program Manager 8/2006 to 9/2007 Women In New Recovery
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Organize, directed, and coordinated the operations of the WINR seven-month residential womens recovery program and resident’s capacity of 70 and seven houses in Mesa, Arizona
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Oversaw compliance with the guidelines and operate the program with an approved agency budget. Maintain contact with partners and community members relative to the service needs of WINR residents
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Maintained safety, cleanliness, and maintenance for interior and exterior of the property, which included, but was not limited to monthly, weekly and daily property inspections
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Maintained accurate client and financial records and statistics.
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Provided on-site crisis intervention
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Trained, coached, and supervise staff assistants
Education
Grand Canyon University 5/23/2019 to current Master of Science
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Degree – Clinical Mental Health Counseling
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G.P.A. 3.8
Arizona State University 1/1/2017 to 5/6/2019 Bachelor of Arts
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Degree – Psychology
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G.P.A. – 3.69
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Honors – Magna Cum Laude
Chandler-Gilbert Community College 1/1/2014 to 5/1/2016 Associates in Arts
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Degree – General with an emphasis in Psychology
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G.P.A. – 3.8
Continuing Education
Leading-Edge Natural Treatments to utilize in your practice.Retrieving the missing pieces: A Cross-Cultural Approach to memory fragmentation.
The neurobiology of Misbehavior: Understanding and treating addiction, Thrill-seeking, and dry-drunk behavior.
“Utilizing the Felt Sense and Healing Depression, Anxiety, and trauma” “Sex Addiction in W: omen uncovering the secret.
Organizational skills customer services: its more than a smile, Supervision of direct service staff performance problems.