Week 8 Assignment: Your Service Strategy (CO6, ILO.B.SK.6, IS.2, AL.1, DL.4)
For your final project, select one of the five accountability areas:
- Job description
- Attention and focus
- Performance appraisals
Complete an accountability alignment with your one chosen accountability area by addressing the following:
- What are the expected service behaviors of this area?
- How do service behaviors in the area align to organizational values?
- If aligned well, how will ensure it stays aligned?
- If not aligned, what will you do to shift it to be in alignment?
- Out of this alignment, what key points would you include in a future training?
- What would you do if an employee is not exhibiting expected behaviors that align to organizational values
Minimum 2 graphics
Include a minimum of two scholarly sources (in addition to the textbook)
Written paper at least 3 pages
Format your paper according to APA