Workflow analysis aims to determine workflow patterns that maximize the effective use of resources and minimize activities that do not add value. There are a variety of tools that can be used to analyze the workflow of processes and clarify potential avenues for eliminating waste. Flowcharts are a basic and commonly used workflow analysis method that can help highlight areas in need of streamlining.
In this Assignment, you select a common event that occurs regularly in your organization and create a flowchart representing the workflow. You analyze the process you have diagrammed and propose changes for improvement.
- Identify a common, simple event that frequently occurs in your organization that you would like to evaluate.
- Consider how you would design a flowchart to represent the current workflow.
- Consider what metrics you would use to determine the effectiveness of the current workflow and identify areas of waste.
Write a 3- to 5-page paper which includes the following:
- Create a simple flowchart of the activity you selected. (Review the Sample Workflow of Answering a Telephone in an Office document found in this week’s Learning Resources for an example.)
- Next, in your paper:
- Explain the process you have diagrammed.
- For each step or decision point in the process, identify the following:
- Who does this step? (It can be several people.)
- What technology is used?
- What policies and rules are involved in determining how, when, why, or where the step is executed?
- What information is needed for the execution of this step?
- Describe the metric that is currently used to measure the soundness of the workflow. Is it effective?
- Describe any areas where improvements could occur and propose changes that could bring about these improvements in the workflow.
- Summarize why it is important to be aware of the flow of an activity.
- Remember to include a cover page, introduction, and summary for your paper.
McGonigle, D., & Mastrian, K. G. (2015). Nursing informatics and the foundation of knowledge (3rd ed.). Burlington, MA: Jones and Bartlett Learning.
- Chapter 14, “Nursing Informatics: Improving Workflow and Meaningful Use”
Huser, V., Rasmussen, L. V., Oberg, R., & Starren, J. B. (2011). Implementation of workflow engine technology to deliver basic clinical decision support functionality. BMC Medical Research Methodology, 11(1), 43–61.
Koppel, R., & Kreda, D. A. (2010). Healthcare IT usability and suitability for clinical needs: Challenges of design, workflow, and contractual relations. Studies in Health Technology and Informatics, 157, 7–14.
U.S. Department of Health & Human Services. (n.d.b). Workflow assessment for health IT toolkit. Retrieved, June 18, 2012, from http://healthit.ahrq.gov/portal/server.pt/community/health_it_tools_and_resources/919/workflow_assessment_for_health_it_toolkit/27865