Need help? We are here


You will create a 4 to 6 – page paper or graphic document with 1 page for references.

Up to 7 pages in total – a title page is not required. If you use PowerPoint or a PDF image, think about the length guidance in terms of equivalent content.

May helpful references:

1. Fisher, R., Ury, W.L. & Patton, B. (2011). Getting to yes: Negotiating agreement without giving in. New York, NY: Penguin Group USA, Inc.

2. Patterson, K., Grenny, J., MaxField, D., McMillon, R., & Switzler, A. (2013). Crucial accountability. New York, NY: McGraw Hill Education. (**NOTE — this is a new text for this course as of Jan. 2019).

3. Scudder, T., Patterson, M. & Mitchell, K. (2011). Have a nice conflict: How to find success and satisfaction in the most unlikely places. San Francisco, CA: Jossey-Bass.